Cisco agent call summary report

Author: jopw

August undefined, 2024

WebFeb 14, 2024 · Hi Joey, I was able to retrieve the parameter lists and datatypes for each stored procedure and added them to your list. Report. Stored Procedure. Procedure Parameters & Data Types. Abandoned Call Detail Activity. sp_abandoned_calls_activity. sp_abandoned_calls_activity (. WebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason (where applicable). An agent can view details of all the agents in the team. Charts None …

Cisco Unified CCX Report Description Guide, Release 11.5(1)

WebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example. WebOct 18, 2024 · We use to different reports: - CSQ Agent Summary Report; - Agent Call Summary Report. What's the difference between the fields: Total Inbound ACD (Agent Call Summary Report) x Calls Handled (CSQ Agent Summary Repor). Because the total per agent is never the same. I'll need to explain to my team. Thank you in advance, Andreia. eastern new mexico apparel

Cisco Unified Contact Center Express Report User Guide, Release …

WebAug 6, 2024 · Last active non-Unified CCX extension that Unified Communications Manager assigned to the agent. This field is blank if there are no calls to or from the non-Unified … Webb. 1 record for the consult call b/w 2 agents with type =3 (internal) c. 1 record for the call b/w caller and agent2 with type =5 (transferred-in) 2. Historical Agent Detail report (Agent perspective): a. For agent: i. 1 record for call with caller (Inbound + transfer-out to indicate that this call was WebAgent Call detail report; Call Type aban/answer report; UCCX Report - CSQ Rollover; CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display; Reporting … eastern new mexico online degrees

Cisco Unified CCX Report Description Guide, Release 11.5(1)

WebOct 9, 2024 · The Agent Summary Report contains a summary of agent activities, including call and agent state activities. Note The average talk time, maximum talk time, hold … WebApr 17, 2016 · 1) Live Data Reports available within CUIC Voice CSQ Summary report (Short and Long Term Average and Since Midnight view) in this case will auto refresh the information for abandoned calls within 3 seconds cuishentianfuWebOct 29, 2012 · Agents who need to be contacted directly or who need voice messages should have their phones configured with a second extension (and multiple lines if necessary). Cisco Unified CCX will monitor and report on activity on the non-ACD extensions on a phone. Please refer the "Agent Call Summary Report" from page 54 … eastern new mexico logo

"WebJan 11, 2024 · The Cisco Unified IP Phone Agent (Figure 3) provides ACD functions on supported Cisco Unified IP Phones. Although the Cisco Unified IP Phone Agent is available for the Standard, Enhanced, and Premium bundles, for Cisco Unified Contact Center Express 5.0 (2) this phone service is the sole agent interface for the Standard … " - Cisco agent call summary report

Cisco agent call summary report

Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0

WebApr 10, 2024 · Agent Details The Agent Details report is used to display agent statistics. This report is available in Analyzer reports and in APS reports on Agent Desktop. Note The Sudden Disconnected Count field is currently not used and will not be populated. Report Path: Stock Reports > Historical Reports > Agent Reports Output Type: Table WebApr 13, 2016 · Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. You can access Historical and Live Data reports. With Unified Intelligence Center, you can complete the following tasks: Generate and view reports. Filter data in the reports by setting parameters. View help for a report.

Did you know?

WebThe report shows the number of calls waiting in queue and longest call in queue. Top. Team Summary Report. Team Summary Report is accessed from Home tab of Cisco Finesse Desktop. The Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Top. … WebApr 7, 2024 · Agent Call Summary Report - Shows for each agent specified, summary information about each inbound call, and each outbound call by the agent. For inbound CCX calls, this reports the average time the agent spent in Talk state, Work state, and on hold; for non-CCX calls, it shows the average and max talk time for the agent.

WebJun 10, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is available in the Unified CCX database. ... (For FAQ, see Agent Call Summary Report.) Agent Detail Report (For FAQ, see ... WebJun 4, 2014 · A summary of call results for all query rules for selected campaigns for selected half-hour intervals. A historical table by half-hour/daily report that shows the status (summary and percentage) of each campaign for the selected time period.

WebSep 9, 2024 · Multichannel Agent Summary Report Recent State History and Recent Call History Agents can now view their recent state and call history details in the Cisco Finesse gadgets. The following gadgets are available under the My History tab: Recent State History. Recent Call History. WebJan 21, 2010 · When running the Cisoc Agent Detail Report I am seeing the following SQL commented out: /*. INSERT #selected_agents (agentID, profileid) SELECT DISTINCT r.resourceID, r.profileid. FROM db_cra.dbo.ResourceGroup rg, db_cra.dbo.Resource r, #selected_names sn. WHERE rg.resourceGroupID = r.resourceGroupID AND. …

WebThe Email CSQ Summary Report presents the email activity summary of agents in a Contact Service Queue (CSQ). Charts None Fields The report includes a table that …

WebAgent reports indicate that this call leg is an outbound call for Agent1 and Inbound call for Agent2 as it is from the perspective of the agent who made/received the call but the … eastern new mexico softball scheduleWebFive9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI, let me know if you are interested in seeing how this can improve your contact center ACW… Mathew Miller on LinkedIn: Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI eastern new mexico slpaWebFeb 2, 2024 · This report allows administrators to view the originating and destination numbers, the date, and time that the call originated, the call duration in seconds, the call … cui security awareness trainingWebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … cuishengfuWebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Charts None Fields The report includes a table that displays the following information: Filter Criteria You can filter using the following parameter: Note cuishan liu eastern new mexico university bookstoreWebJan 23, 2024 · If there are agents included in the Agent Call Summary Report who do not belong to the CSQs in the Contact Service Queue Activity by CSQ, then the Agent Call … eastern new mexico university apparel